Holleywood Lawn & Landscape Refund & Cancellation Policy
At Holleywood Lawn & Landscape, we are committed to delivering reliable, high-quality lawn and landscaping services. To ensure fairness and efficiency in scheduling, the following refund and cancellation policies apply to residential, commercial, and seasonal contract customers.
1. Automatic Renewal Policy
• All seasonal and commercial contracts are automatically renewed once payment has been received.
• Customers who wish to cancel their contract must follow the cancellation policy outlined below.
2. Seasonal Contract Refund Policy (Prepaid Residential & Commercial Services)
For customers who prepay for a full-season contract and wish to cancel, the following terms apply:
• 90-Day Notice Required: Customers must provide a minimum of 90 days’ written notice before discontinuing service.
• Refund Calculation:
• Refunds will be based on the remaining services beyond the 90-day notice period.
• A 10% administrative fee will be deducted from the refundable balance to cover scheduling and administrative costs.
• Non-Refundable Services:
• No refunds will be issued for any services already performed.
• If cancellation occurs within the first 90 days of the contract, no refund will be provided, as the contract minimum has not been met.
• Refund Processing: Refunds will be processed within 20 business days from the date of final service after the 90-day notice period ends.
3. Commercial Contract Policy (Long-Term Agreements)
For commercial properties under long-term contracts, additional terms apply:
• Early Termination Fee:
• If a commercial client cancels before the contract term ends, a cancellation fee equal to two months of service will be charged. This covers lost scheduling opportunities and operational planning.
• Mid-Contract Adjustments:
• Service frequency, scope, or additional services may be adjusted with 30 days’ written notice. Pricing will be updated accordingly.
• Non-Refundable Deposits:
• Any upfront deposits for materials, landscaping installations, or seasonal services are non-refundable once work has been scheduled or started.
• Payment Terms:
• Late payments beyond 30 days from the invoice date will incur a 5% late fee per month until the balance is paid in full.
• Weather-Related Delays:
• Services delayed due to weather will be rescheduled at the earliest available time. No refunds will be issued for weather-related postponements.
By making a payment for services, the customer agrees to the automatic renewal and refund policy terms outlined above. Holleywood Lawn & Landscape reserves the right to update these policies as needed.
Refund Processing: Refunds will be processed within 25 business days from the date of final service after the 90-day notice period ends.
Residential Per-Visit & One-Time Service Refund Policy
For residential customers requesting per-visit or one-time services, the following refund terms apply:•
Cancellations Before Service:• If a cancellation request is received at least 48 hours before the scheduled service, you will not be billed for the visit.•
Cancellations made within 48 hours of the scheduled service will be subject to a 25% cancellation fee to cover scheduling and preparation costs.•
Cancellations After Service Has Started:•
If a customer is dissatisfied with a completed service, they must notify us within 24 hours for a review.• If the issue is due to an error on our part, we will re-perform the service at no additional cost or issue a partial refund based on the circumstances.•
No refunds will be issued for services that were completed as agreed upon unless an issue is reported within the 24-hour timeframe.
Weather-Related Delays: Services delayed due to weather will be rescheduled at the earliest available time. No refunds will be issued for weather-related postponements.By making a payment for services, the customer agrees to the automatic renewal and refund policy terms outlined above. Holleywood Lawn & Landscape reserves the right to update these policies as needed.
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